Notifications (Professional only)

 

Most notifications will be inactive by default (inactive notifications display in red font).

To activate/deactivate specific email notifications, you first need to open the notification and update it. To do this, click the notification name or the icon and click [Update].

 

The notification will now display with your branch name in a blue banner next to the email title and the activate/deactivate toggle button will be available in the 'Operations' column:

 

 

 

 

To customise a notification email, click the notification name or the icon:

 

 

Depending on the notification selected, you will have various options available to customise the email:

 

• Recipients: Shows the recipient(s) of the email. This can be 'End User'; 'User's supervisor' (branch administrator); or 'Course instructor'. You should NOT use the System Admin recipient, as this will send the email to the Ideagen Academy admin team and may be deleted.
• Send time: The event when the email notification will be triggered (for example, 'A day before')
• Subject (end user): The title of the notification which the end user will see in the email subject field
• Body (end user): The text to be included in the email message as seen by the end user
• Subject (others): The title of the notification which other recipients (excluding the end user) will see in the email subject field
• Body (others): The email message text which other recipients (excluding the end user) will see

 

Edit the text in the fields as required. You can also use the blue keyword fields displaying below the 'Body' section to add automatic information such as your branch URL, or the date/time, for example.

 

Finally, click [Update] to save the changes.

 

Note: If you wish to remove any of the changes made to the notification emails, you can use the [Restore Default Template] button to reset the notification to its original settings.

 

IMPORTANT: When you edit a notification, you may notice that the message text is in German (Deutsch) or another language that is not your default. However, the message will still be sent in whichever default language you set in Branch Settings.

 

 

If you want to view / edit the text in a different language (e.g. English UK), then click the red drop-down at the top-right, then select the language.

 

 

Yes, branch administrators are able to resend email notifications to users. To do this, click the Notifications icon on the dashboard and select the [History] tab to see a list of notification emails which have been recently sent:

 

Find the notification you require and in the 'Operations' column, click the icon to resend the email.

 

 

If you activate this message, then each learner is sent a reminder email approximately every 7 days if they have not completed any course assigned to them. For example, if the user last completed a course on the 1st April, then they will be sent an email on the 8th April if they have not completed all courses assigned to them.

 

The email will contain a list of all the courses they have not yet completed. The frequency / recipients of this message cannot currently be edited.